Privacy Policy
Last Update: May 5, 2025
At Flipcash Inc., (“Flipcash”, “us”, “we”, “our”), we value and respect your privacy. We have prepared this privacy policy to explain the manner in which we collect, use, disclose and otherwise process personal information when you download and use the Flipcash mobile application (the “Flipcash App”) or use the Flipcash website located at www.flipcash.com, including all associated subdomains (the “Flipcash Website”) and in our other interactions with you.
The Flipcash App is a non-custodial wallet that allows users to access certain digital currencies or other digital assets that we support (“Digital Assets”), and send and receive Digital Assets. Users cannot purchase Digital Assets within the Flipcash App.
TABLE OF CONTENTS
Collection And Use Of Personal Information
Sharing Of Personal Information
Information About the Flipcash App
Information About the Flipcash Website
Third Party Links
Safeguards And Retention
Your Choices
Privacy Governance Policies and Practices
Updates To The Privacy Policy
Contact Us
COLLECTION AND USE OF PERSONAL INFORMATION
Means of Collection
Flipcash does not collect any personal information from users at the time of account creation. Access to the App is provided via purchases or subscriptions through third-party platforms such as the Apple App Store and Google Play Store. Any information collected by these platforms is governed by their respective privacy policies.
We collect personal information that you provide directly to us (through the Flipcash App, the Flipcash Website or through other communication channels) as well as information your devices provide to us automatically.
How we collect and use personal information through the Flipcash App or Flipcash Website and in our other interactions with you
We may collect personal information when you:
Create an account and user profile
Use the Flipcash App
Participate in our surveys
Sign up for marketing emails
Contact us with a comment, question or complaint
Creating an Account and User Profile: To use the Flipcash App, you may be required to purchase access through the Apple App Store or Google Play Store. Flipcash does not collect, access, or store any personal information from users at the time of account creation. All authentication, billing, and account management is handled through your App Store or Google Play account in accordance with their respective terms and privacy policies.
Flipcash does not require users to register separately or create a profile within the App. No personal identifiers (such as phone numbers, names, or contact lists) are collected or stored by Flipcash at this stage.
Once your account is activated, we may collect certain limited information to create your user profile, and information about your device’s registered locale and language preferences. We use information regarding your location to provide an up-to-date value of your Digital Assets in relation to your local currency.
Using the Flipcash App: We collect and use certain information when you use the Flipcash App, such as information about your Digital Assets transactions (e.g., deposits and withdrawals, and records of Digital Assets sent to or received from other Flipcash users). We use this information to keep records of your transactions, and to update your Flipcash App.
Surveys: From time to time, we may offer you the opportunity to participate in one of our surveys. The information obtained through our surveys is used in an aggregated, de-identified form. We use this information to help us understand our users and to enhance the Flipcash Website and Flipcash App.
Marketing Communications: If you sign up to receive email marketing communications, such as newsletters, we collect your email address as well as other information on an optional basis to help us tailor our communications to you. You can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of each email. Alternatively, you can opt out of receiving email marketing communications by contacting us at the contact information provided in the “Contact Us” section below. Please note that you may continue to receive transactional or account-related communications from us.
Contact Us: When you contact us with a comment, question or complaint through privacy@flipcash.com, you may be asked for information that identifies you, such as your name and telephone number, along with additional information such as email address we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings.
SHARING OF PERSONAL INFORMATION
We do not sell or disclose your personal information to third parties without your consent, except as set forth below or as required or permitted by law.
Service Providers: Your personal information will be transferred (or otherwise made available) to certain third parties that provide services on our behalf. We use service providers to provide services such as hosting the Flipcash App and Flipcash Website, providing user authentication and verification services and offering opportunities to buy Digital Assets. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes. We and our service providers may access, store and otherwise process personal information outside of the jurisdiction in which you are located, including in other provinces in Canada, the United States and other foreign jurisdictions.
International Data Transfers: Your personal information may be transferred to, stored in, or processed in a jurisdiction outside of the country or region in which you reside, including the United States, Canada, or other countries where Flipcash or its third-party service providers have operations or data processing facilities.
As a result, your personal information may be subject to the laws of foreign jurisdictions, which may differ from those in your home country and may not provide the same level of data protection. In particular, personal information processed in the United States may be accessible to U.S. law enforcement and national security authorities under lawful access regimes.
Where required by applicable law, we implement appropriate safeguards to ensure that any international transfers of personal information are carried out in compliance with applicable privacy and data protection laws. These safeguards may include:
Standard Contractual Clauses approved by regulators (where applicable),
Data processing agreements with third-party service providers, and
Other legally recognized mechanisms designed to protect your personal information.
By using the Flipcash App or Flipcash Website, or by providing us with your personal information, you consent to the transfer, storage and processing of your information in these jurisdictions.
Legal and Compliance: We and our Canadian, US and other foreign service providers may provide your personal information in response to a search warrant to other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, US or other law or legal process, which may include lawful access by US or foreign courts, law enforcement or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise or defense of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.
Sale of Business: We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Flipcash or as part of a corporate reorganization or other change in corporate control.
INFORMATION ABOUT THE FLIPCHAT APP
In addition, when you install or use the Flipcash App, we may collect and use the following additional information.
Usage Data: When you access and use the Flipcash App, we may automatically collect certain details of your access to and use of the Flipcash App, including information about the type of device hardware and operating system, unique device identifier, IP address, and language settings of your device. We also collect information about the date and time the Flipcash App accesses our servers. We use this information to help us understand the activity on our App, to monitor and improve the Flipcash App, and to tailor your Flipcash App experience. In addition, we may use third party service providers to collect analytical information about your use of the Flipcash App, such as the Flipcash App features used and time spent on the Flipcash App, to help us tailor your Flipcash App experience, improve our products and the quality of the Flipcash App, and to manage and analyze data in order to better understand our users.
Information about your Device: As with many applications, certain limited data is required for the Flipcash App to function on your device. This data includes the type of device hardware and operating system, unique device identifier, IP address, language settings, and the date and time the Flipcash App accesses our servers. We use this information to help us understand the activity on the Flipcash App, to monitor and improve the Flipcash App, and to tailor your Flipcash App experience. In addition, we may use third party service providers to collect analytical information about your use of the Flipcash App, such as the Flipcash App features used and time spent on the Flipcash App, to help us tailor your in-app experience, improve our products and the quality of the Flipcash App, and to manage and analyze data in order to better understand our users.
INFORMATION ABOUT THE FLIPCASH WEBSITE
Visiting the Flipcash Website: In general, you can visit the Flipcash Website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to the Flipcash Website and other related information such as page requests, browser type, operating system and average time spent on the Flipcash Website. We use this information to help us understand the Flipcash Website activity and to monitor and improve the Flipcash Website.
Cookies: The Flipcash Website uses a technology called “cookies”. A cookie is a tiny element of data that the Flipcash Website sends to a user’s browser, which may then be stored on the user’s hard drive or other local storage so that we or third parties (such as our vendors or service providers) can recognize the user’s computer or device when they return. The data may contain a unique identifier or other information. Our vendors and service providers may use cookies or other technology to collect personally identifiable information about a user’s online activities over time and across different websites, including when using the Flipcash Website. We do not respond to browser-based “Do Not Track” signals. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from the Flipcash Website, you may not be able to take advantage of all of the Flipcash Website features.
THIRD PARTY LINKS
The Flipcash App and Flipcash Website may contain links to other websites that Flipcash does not own or operate. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat personal information. We encourage you to read the privacy policy of every website you visit.
SAFEGUARDS AND RETENTION
We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements. We have record retention processes designed to retain personal information for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements.
YOUR CHOICES
Marketing Communications
As indicated above, if you have signed up to receive our email communications, you can unsubscribe any time by clicking the “unsubscribe” link included at the bottom of the email. Alternatively, you can opt out of receiving our marketing communications by contacting us using the contact information under “Contact Us” below.
Exercising Your Privacy Rights
Subject to applicable law, you have the right to access, update, rectify and correct inaccuracies in, and withdraw consent to the processing of, your personal information in our custody or control. You may make such a request or withdraw consent by emailing or writing to us using the contact information set out below. We may request certain personal information for the purpose of verifying your identity when you seek access to your personal information.
CHILDREN’S PRIVACY
The Flipcash App and Flipcash Website are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under the age of 13, please do not use the Flipcash App, access the Flipcash Website, or provide any personal information to us.
If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take appropriate steps to delete that information from our records.
If you are a parent or legal guardian and believe that your child under 13 has provided us with personal information, please contact us at privacy@flipcash.com so that we can take steps to delete the information.
USE BY MINORS (AGES 13–17)
If you are between the ages of 13 and 17, you may use the Flipcash App and Flipcash Website only with the consent and supervision of a parent or legal guardian. By using the Flipcash App or Website, you confirm that you have obtained such consent.
We encourage parents and legal guardians to monitor their children’s use of digital services and to help enforce this Privacy Policy by instructing their children never to provide personal information through the Flipcash App or Flipcash Website without permission.
If we learn that we have collected personal information from a user in this age range without the appropriate consent, we will take steps to delete such information as soon as reasonably possible. Parents or legal guardians who believe that we may have collected information from a teen without proper consent should contact us at privacy@flipcash.com.
PRIVACY GOVERNANCE POLICIES AND PRACTICES
We are committed to protecting your personal information and have implemented policies and practices that govern our treatment of personal information, including:
a privacy framework that defines the roles and responsibilities of our employees with respect to the treatment of personal information in our custody and control;
processes for responding to data subject requests and complaints concerning the handling of personal information in a timely and effective manner; and
a framework governing the retention and destruction of personal information that is designed to ensure compliance with our legal obligations.
UPDATES TO THE PRIVACY POLICY
We may update this privacy policy periodically to reflect changes to our privacy practices. We encourage you to periodically review this page to ensure you are familiar with those changes. We will indicate at the top of this privacy policy when it was most recently updated.
CONTACT US
If you have any questions or comments about this privacy policy or the manner in which we or our service providers (including our service providers outside Canada) treat your personal information, or to request access to our collection of your personal information, please contact us at:
Privacy Officer
Flipchat Inc.
15233 Ventura Blvd., Suite 1220
Sherman Oaks, CA 91403